Ophelia
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Recent activity by Ophelia-
How long does a refund or exchange take to process?
Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you kn...
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How to request a return label?
If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days, please feel free to contact us for a return label. Email to info@shapellx.com. It is availab...
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How do I request an exchange or a return?
Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another size or product. To issue a request:You can simply email our customer...
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What is Shapellx’s return policy?
• We accept exchanges & returns within 30 days of receiving. Free gifts, bras & underwear and items marked final sale are not eligible for return.• Products must be returned unworn, unwashed, in th...
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Will shapellx ship to an International P.O. Box or APO Box
Please note that we do not deliver to PO Boxes or APO addresses. For more information on international shipping, please contact us at info@shapellx.com.
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What is the shipping fee and how do I qualify for free shipping?
The shipping fee within the US is $6.95. For rush shipping within the US, the fee is $19.99. In the rest of the world, the shipping fee is $29.99. However, we offer free shipping on all orders over...
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How long does my order take to arrive?
Rush 1-3 business days / Standard Delivery 3-7 business daysPlease note that shipping times do not include the standard 1-2 business days processing time it takes for the order to ship out.
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When will my order ship?
Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.Most orders p...
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What ship methods are used?
We use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times.
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What should I do if I did not receive my delivered package?
First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means t...