FAQS

Unsubscribe

• How to cancel Shapellx subscription？

Size Guide

• Still no sure?
• I bought a size and it’s too small/big for me - what should I do?
• Do I wear the same size in each style?
• How do I choose the right level of compression for my shapewear?
• What if my measurements fall into multiple sizes?
• How do I know what size I am?

Exchanges & Returns

• Can you help with a defective product?
• How long does a refund or exchange take to process?
• How to request a return label?
• How do I request an exchange or a return?
• What is Shapellx’s return policy?

Shipping

• Will shapellx ship to an International P.O. Box or APO Box
• What is the shipping fee and how do I qualify for free shipping?
• How long does my order take to arrive?
• When will my order ship?
• What ship methods are used?

Order Issues

• What should I do if I did not receive my delivered package?
• How do I track my order?
• How can I modify the order?
• How can I update the shipping address?
• How do I find my Shapellx order number?

The Afterpay FAQs

• Where can I find out more about afterpay?
• Does afterpay charge interest?
• What happens if I have a partial refund, and how does that affect my payments?
• What happens if I don't pay my afterpay installments on time?
• How do I return or exchange an item purchased using installments with afterpay?
• Are there products that are not eligible for purchase using installments with afterpay?

See all 14 articles

The General payment FAQs

• Does Shapellx charge sales tax?
• What payment options do you accept?
• What currency is the site in?